My computer Crashes after I installed my GPU

So, on Christmas I received a new GPU the Radeon sapphire pulse Rx 590 8GB. I followed your upgrade guide and bought the correct adapters for the GPU and PSU since I wanted to supply enough power for the card. All started well with my computer turning on and booting correctly, until I started playing a game (Dawn of war Soulstorm) which is not very demanding, and about 15 minutes in my screen froze and the sound continued. I tried to alt-tab and Crtl-Alt-Del with no success the only solution was to turn my computer on and off again and let it boot. I thought maybe it was my drivers, installation, voltage, etc with nothing working except for underclocking my GPU and majorly pumping up my fan speed. This worked and is still working but I want to figure out why it is still crashing when my voltage is at 0 not -5. I have put my GPU in my grandpa's gaming rig and it works great with normal; temps and extra smooth performance. I placed his RX 570 8GB into my PC and had the same issue

My Pc Specs

Xeon E5 1620 v2  3.6-3.8 ghz

Rx 590 8GB

16gb DDR3 ram 1333Mhz

600 watt psu Thermaltake 

stock motherboard.

P.S

I have put my GPU in my grandpa's gaming rig and it works great with normal; temps and extra smooth performance. I placed his RX 570 8GB into my PC and had the same issue where it would crash. I tried multiple games on higher and higher graphic settings and found stable and great performance on his pc on default settings; while mine was barely holding on with higher cooling. I switched PSU to check if that would work and no change so it is not the PSU, cooling, and I have tried different PCIE 16x slots to no avail. 

What is the issue? Thanks.

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  • Bolter2000 Are you using a T3610 workstation?

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  • No my computer is a HPZ420 Workstation.

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    • Bolter2000 What wattage power supply does your Grandpa's rig have?  

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      • Bolter2000
      • Student
      • Tyler_Rabe
      • 1 yr ago
      • Reported - view

      Jbigticket23 He has the same 600 watt Power supply as me the exact same. We switched power supplies to see if that was the issue and it had no effect.

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  • Very cool.  Have you updated to the latest bios on the Z420 workstation?  Do you use any particular gaming keyboard/mice/headsets?  I've seen were some peripheral drivers that will cause freezing with a black screen during gaming on processional workstations.

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      • Bolter2000
      • Student
      • Tyler_Rabe
      • 1 yr ago
      • Reported - view

      Jbigticket23 I have been using the mouse and keyboard that came with the system.

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      • Bolter2000
      • Student
      • Tyler_Rabe
      • 1 yr ago
      • Reported - view

      Bolter2000 BIOS Version/Date    Hewlett-Packard J61 v03.94, 7/10/2018
       

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  • That version bios should be sufficient.  You've done a good job of troubleshooting the graphics card and power.  Have tried trouble shooting the memory?  Depending on your memory configuration, you could try decrementing to 8 or 12GB to try and weed out a faulty module.

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      • Bolter2000
      • Student
      • Tyler_Rabe
      • 1 yr ago
      • Reported - view

      Jbigticket23 I have not tried that, I am also updating to a newer bios. I will reply afterwards.

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      • Bolter2000
      • Student
      • Tyler_Rabe
      • 1 yr ago
      • Reported - view

      Jbigticket23 Tried the new bios update with the same issue. Going to try the ram I ran the ram test and it passed.

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      • Bolter2000
      • Student
      • Tyler_Rabe
      • 1 yr ago
      • Reported - view

      Bolter2000 Just tried various different levels in ram and had the same issue. So I do not think it is that. Could it be the Motherboard not being able to supply enough power or is it giving it to much power? Thanks for your help so far. 

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  • I wouldn't trust a low quality THERMALTAKE PSU to run any setup.

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  • Bolter2000 It's possible that the motherboard may be causing the issue.  Have you also tried a fresh install of windows?

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      • Bolter2000
      • Student
      • Tyler_Rabe
      • 1 yr ago
      • Reported - view

      Jbigticket23 

      I have not done a fresh install of windows and will look into that. Also if you think it is my motherboard what should I buy to replace it/fix it. Thanks

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      • Bolter2000
      • Student
      • Tyler_Rabe
      • 1 yr ago
      • Reported - view

      Jbigticket23 Should I buy a newer board that supports ddr3 and my cpu or should I buy another HPZ420 board?

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  • So my SSD failed to boot several times yesterday and I was forced to buy a new ssd. I was hoping it would solve the graphics card issue but it still crashed. I bought a motherboard that is compatible with my pc it is the Intel DX79TO I hope this fixes it. 

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  • If not should I check to see if my GPU has enough thermal paste?

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